Guest Relations Officer/Executive

About the Role

Enhance guest satisfaction through personalised service, proactive engagement, and effective service recovery for VIP and repeat guests.

Responsibilities

• Manage VIP and repeat guest experiences
• Handle special occasions and personalised requests
• Deliver proactive guest engagement
• Resolve service issues professionally

Requirements

• Diploma or degree in Hospitality or Tourism Management
• Guest Relations or Front Office experience preferred
• Positive attitude with attention to detail

Skills

`English fluency` · `Russian / German / French (advantageous)` · `Guest relations` · `Service recovery` · `Cultural awareness` · `Communication`

How to apply

Or apply online: https://rooster.jobs/jobs/515316