ServiceNow Functional Consultant

About the Role

Lead ITSM and CSM process workshops, design ServiceNow workflows, and serve as liaison between stakeholders and delivery teams for global clients.

Responsibilities

• Lead ITSM and CSM process discovery workshops
• Design ServiceNow workflows aligned with ITIL best practices
• Convert business requirements into functional specs and user stories
• Serve as liaison between stakeholders and delivery teams
• Define service models, catalogs, SLAs, and customer journeys
• Support user acceptance testing, deployment, training, and change management

Requirements

• 5+ years ITSM, CSM, or enterprise service operations experience
• Hands-on ServiceNow ITSM/CSM implementation experience
• Strong ITIL knowledge
• ServiceNow CIS certification (ITSM or CSM) preferred

Skills

`ServiceNow` · `ITSM` · `CSM` · `ITIL` · `Process Design` · `Requirements Analysis` · `Service Catalog` · `SLA Management` · `User Acceptance Testing`

How to apply

Or apply online: https://itpro.lk/job/13411/servicenow-functional-consultant-at-bistec-global/