Deputy Head of Support

About the Role

Lead daily operations of the Support Department, ensure timely issue resolution, and manage client relationships at SPIL Labs.

Responsibilities

• Support management of daily operations within the Support Department
• Ensure timely issue resolution and maintain service quality
• Supervise and guide support team members
• Handle escalations and coordinate with internal teams
• Improve support processes and documentation
• Prepare performance reports and communicate updates
• Maintain client relationships and ensure satisfaction

Requirements

• Bachelor's degree in Business, IT, or related field
• 2-3 years customer support experience with leadership exposure
• Strong problem-solving and communication skills
• Experience with support tools like JIRA
• Flexibility and proactive attitude

Skills

`JIRA` · `Customer support` · `Team supervision` · `Escalation management` · `Process improvement` · `Communication` · `Reporting` · `Client relationship management`

How to apply

Or apply online: https://itpro.lk/job/13417/deputy-head-of-support-at-spil-labs/