Quality Assurance (QA) Executive

About the Role

Maintain service excellence and drive continuous improvement across BPO/call center operations as a detail-oriented QA professional.

Responsibilities

• Monitor and evaluate call center interactions for quality standards
• Identify improvement areas and provide coaching feedback
• Maintain QA documentation and reporting
• Support team training on quality metrics

Requirements

• BPO/call center experience
• Detail-oriented mindset
• Strong analytical and communication skills

Skills

`Quality Assurance` · `BPO Operations` · `Service Excellence` · `Continuous Improvement` · `Call Center QA`

How to apply

Email your CV to **careers@activ8.asia** with the position title in the subject line.

Or apply online: https://www.dreamjobs.lk/jobs/32573/apply