Technical Support Engineer

About the Role

Troubleshoot software, hardware, and network issues while providing customer support via phone, email, and chat at a growing tech company.

Responsibilities

• Troubleshoot software, hardware, and network issues
• Provide support via phone, email, and chat
• Handle customer inquiries related to system usage and errors
• Perform root cause analysis and deliver solutions
• Escalate complex issues when needed
• Manage support tickets to resolution
• Maintain documentation of issues and solutions

Requirements

• Higher Diploma in IT/Software Engineering or currently pursuing undergraduate degree
• Professional certifications advantageous (Microsoft, Cisco, Linux)

Skills

`Windows` · `Linux` · `Networking` · `IP` · `DNS` · `Zendesk` · `Web applications` · `API concepts` · `Bash` · `Python`

What we offer

• Hands-on experience with real-world systems
• Career growth opportunities
• Collaborative team environment

How to apply

Or apply online: https://itpro.lk/job/13755/technical-support-engineer-at-textware/