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Technical Support Engineer
TextWare•location_onColombo, Sri Lanka
work_historyFull-Timehome_workOn-site
About the Role
Troubleshoot software, hardware, and network issues while providing customer support via phone, email, and chat at a growing tech company.
Responsibilities
- Troubleshoot software, hardware, and network issues
- Provide support via phone, email, and chat
- Handle customer inquiries related to system usage and errors
- Perform root cause analysis and deliver solutions
- Escalate complex issues when needed
- Manage support tickets to resolution
- Maintain documentation of issues and solutions
Requirements
- Higher Diploma in IT/Software Engineering or currently pursuing undergraduate degree
- Professional certifications advantageous (Microsoft, Cisco, Linux)
Skills
`Windows` · `Linux` · `Networking` · `IP` · `DNS` · `Zendesk` · `Web applications` · `API concepts` · `Bash` · `Python`
What we offer
- Hands-on experience with real-world systems
- Career growth opportunities
- Collaborative team environment
How to apply
Or apply online: https://itpro.lk/job/13755/technical-support-engineer-at-textware/