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Assistant Manager – Customer Experience
Sumathi Holdings•location_onColombo
work_historyFull-Timehome_workOn-site
About the Role
Sumathi Holdings is recruiting an Assistant Manager for Customer Experience to drive service quality and customer satisfaction across its business units. Posted May 15, 2026.
Responsibilities
- Lead customer experience initiatives and service quality improvements
- Monitor and analyse customer feedback and NPS scores
- Train and develop customer service teams
- Develop and implement customer retention strategies
- Collaborate with marketing, sales, and operations teams
Requirements
- Degree in Business Administration, Marketing, or related field
- Minimum 3 years experience in customer experience or service management
- Strong analytical and leadership skills
- Experience in a multi-business group environment preferred
Skills
`Customer Experience` · `CX Strategy` · `Team Leadership` · `NPS` · `Service Quality` · `Stakeholder Management`
How to apply
Or apply online: https://www.sumathi.com/careers/