Assistant Manager – Customer Experience

About the Role

Sumathi Holdings is recruiting an Assistant Manager for Customer Experience to drive service quality and customer satisfaction across its business units. Posted May 15, 2026.

Responsibilities

• Lead customer experience initiatives and service quality improvements
• Monitor and analyse customer feedback and NPS scores
• Train and develop customer service teams
• Develop and implement customer retention strategies
• Collaborate with marketing, sales, and operations teams

Requirements

• Degree in Business Administration, Marketing, or related field
• Minimum 3 years experience in customer experience or service management
• Strong analytical and leadership skills
• Experience in a multi-business group environment preferred

Skills

`Customer Experience` · `CX Strategy` · `Team Leadership` · `NPS` · `Service Quality` · `Stakeholder Management`

How to apply

Or apply online: https://www.sumathi.com/careers/