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Coordinator – Technical Support at TS Technologies (Pvt) Ltd | Vertex Jobs

T

Coordinator – Technical Support

TS Technologies (Pvt) Ltd•location_onColombo, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

Coordinate day-to-day technical support activities, manage customer communications, and track service requests at TS Technologies.

About the Company

T

TS Technologies (Pvt) Ltd

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TS Technologies is a Sri Lankan IT solutions company providing technical services, support coordination, and project management for enterprise clients.

Industry: Information Technology

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Responsibilities

Coordinate and manage day-to-day technical support activities with customers and internal technical teams
Monitor support requests for timely resolution
Maintain communication between customers, staff, and management
Prepare documentation and reports related to support operations
Arrange service schedules and coordinate technical visits
Track project tasks to ensure completion within timelines
Escalate unresolved issues to appropriate departments

Requirements

Minimum 1 year experience in customer coordination, administration, or similar role
Degree or Higher Diploma in Management, IT, Business Administration, or related field
Technical support coordination experience preferred
Excellent communication and interpersonal abilities
MS Office proficiency and report preparation skills

Skills

`Technical Support Coordination` · `Customer Communication` · `MS Office` · `Report Preparation` · `Scheduling` · `Documentation`

What we offer

Attractive remuneration package

How to apply

Or apply online: https://itpro.lk/job/13765/coordinator-technical-support-at-ts-technologies-pvt-ltd/

Full-Time

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