Coordinator - Technical Support

About the Role

Technical support coordinator managing customer support requests, preparing documentation, and scheduling service visits for a Colombo ICT solutions company.

Responsibilities

• Manage day-to-day technical support coordination with customers and internal teams
• Monitor customer support requests for timely resolution
• Prepare support documentation, reports, and records
• Coordinate service schedules and customer visits
• Track project-related tasks and ensure completion

Requirements

• Degree or Higher Diploma in Management, IT, or Business Administration
• Prior technical support coordination experience preferred
• Minimum 1 year in customer coordination or administration

Skills

`MS Office` · `Communication` · `Report preparation` · `Multi-task management` · `Customer coordination`

What we offer

• Attractive Remuneration Package

How to apply

Or apply online: https://itpro.lk/job/13765/