Account Manager

About the Role

Account manager owning the end-to-end subscription renewal process, maintaining customer relationships, and identifying churn risks for WSO2's global customer base.

Responsibilities

• Own and manage the end-to-end subscription renewal process
• Engage proactively with customers on renewal execution
• Maintain regular account engagement with business and technical updates
• Identify and communicate churn risks to internal teams
• Build relationships with key decision-makers and procurement teams

Requirements

• Bachelor's degree or equivalent
• Strong subscription renewals and account management background
• SaaS/subscription business experience
• Ability to manage multiple priorities simultaneously

Skills

`Account management` · `Subscription renewals` · `SaaS` · `Negotiation` · `Stakeholder management` · `Customer relationship management` · `Forecasting`

How to apply

Or apply online: https://wso2.com/careers/192/2026-02-account-manager-sri-lanka