Application Support Engineer

About the Role

Provide first-level technical support, user training, and issue resolution in an SLA-driven software support environment.

Responsibilities

• Deliver first-level technical support ensuring prompt issue resolution
• Create workarounds for urgent or complex issues
• Conduct training sessions and product walkthroughs for end users
• Maintain adherence to Service Level Agreements (SLAs)

Requirements

• 2+ years software industry experience in SLA-driven support or help desk roles
• Excellent verbal and written communication skills in English
• Strong analytical and problem-solving abilities
• Microsoft Power Platform experience preferred

Skills

`SLA Management` · `Technical Support` · `Microsoft Power Automate` · `Microsoft Power Apps` · `Power BI` · `Communication` · `Problem-Solving`

How to apply

Or apply online: https://itpro.lk/job/13415/application-support-engineer-at-oklo-private-limited/