Junior Service Desk Analyst

About the Role

Join a team where every ticket is a chance to learn, solve real-world tech issues, and support clients who depend on smart IT solutions every day.

Responsibilities

• Provide L1 technical support to clients
• Troubleshoot hardware and software issues
• Handle support tickets, emails, and client requests
• Escalate unresolved issues to higher support tiers

Requirements

• Degree in IT, Computer Science, Networking, or Computer Hardware
• Previous help desk experience is advantageous but not mandatory
• Good communication skills
• Ability to work under pressure

Skills

`L1 Technical Support` · `Hardware Troubleshooting` · `Software Troubleshooting` · `Ticketing Systems` · `Microsoft Teams` · `Communication`

How to apply

Or apply online: https://itpro.lk/job/13944/junior-service-desk-analyst-at-mbiz-software/