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Junior Service Desk Analyst
MBiz Software•location_onNittambuwa, Sri Lanka
work_historyFull-Timehome_workOn-site
About the Role
Join a team where every ticket is a chance to learn, solve real-world tech issues, and support clients who depend on smart IT solutions every day.
Responsibilities
- Provide L1 technical support to clients
- Troubleshoot hardware and software issues
- Handle support tickets, emails, and client requests
- Escalate unresolved issues to higher support tiers
Requirements
- Degree in IT, Computer Science, Networking, or Computer Hardware
- Previous help desk experience is advantageous but not mandatory
- Good communication skills
- Ability to work under pressure
Skills
`L1 Technical Support` · `Hardware Troubleshooting` · `Software Troubleshooting` · `Ticketing Systems` · `Microsoft Teams` · `Communication`
How to apply
Or apply online: https://itpro.lk/job/13944/junior-service-desk-analyst-at-mbiz-software/