Software Support Executive

About the Role

Entry-level software support role to handle customer inquiries, configure software, and provide remote and on-site technical support for enterprise IoT solutions.

Responsibilities

• Respond to customer inquiries and resolve software issues
• Install, configure, and maintain software applications
• Provide remote and on-site technical support
• Create service reports and documentation
• Conduct user training sessions
• Collaborate with internal teams for issue resolution

Requirements

• Diploma in Information Technology, Computer Science or related field
• 1+ year in technical support or help desk preferred
• SQL database familiarity
• Valid driving license preferred

Skills

`SQL` · `Windows Server` · `Web Application Support` · `Technical Documentation` · `Customer Service` · `Software Configuration`

How to apply

Or apply online: https://itpro.lk/job/13952/software-support-executive-at-cenmetrix-pvt-ltd/