AI Native Support Engineer

About the Role

Provide technical support and debugging for Sansa Technologies' AI products, triaging issues, implementing fixes, and maintaining support documentation for end users.

Responsibilities

• Provide technical support and debugging assistance to end users across multiple AI products
• Triage incoming bug reports and issues, identifying root causes and severity levels
• Implement quick fixes and patches for common issues under light oversight
• Reproduce user-reported problems and document steps, edge cases, and workarounds
• Communicate clearly with users to understand issues, provide updates, and explain solutions
• Escalate complex issues to senior engineers with clear context and reproduction steps
• Utilize AI tools daily for debugging, code analysis, testing, and faster issue resolution
• Maintain documentation of common issues, fixes, and troubleshooting patterns

Requirements

• 0–3 years professional engineering experience or equivalent project work
• Technical fundamentals including reading/writing code, understanding logs, and debugging systems
• Active use of AI tools (LLMs, agents, assistants) for problem-solving
• Familiarity with modern web and backend technology (React, APIs, databases, cloud platforms)
• Strong written English for support communication and documentation
• Self-directed work capability with light oversight

Skills

`Debugging` · `Technical Support` · `AI Tools` · `Code Analysis` · `Troubleshooting` · `React` · `REST APIs` · `Cloud Platforms` · `Documentation` · `LLMs`

How to apply

Or apply online: https://rooster.jobs/jobs/514600