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Training & Development Executive
Softlogic Holdings PLC•location_onSri Jayewardenepura Kotte, Colombo, Sri Lanka
work_historyFull-Timehome_workOn-site
About the Role
Conduct new employee onboarding and product training, deliver soft skills training, develop training materials, monitor agent performance, and collaborate with QA and Operations teams in the BPO sector.
Responsibilities
- Conduct new employee onboarding and product training
- Deliver soft skills training programs
- Develop training materials and presentations
- Monitor agent performance
- Collaborate with QA and Operations teams
Requirements
- Advanced Level education
- Previous experience answering inbound/outbound calls
- Proficiency in at least two languages (Sinhala, English, or Tamil)
- Strong presentation and facilitation skills
Skills
`Training Delivery` · `Instructional Design` · `Presentation Skills` · `Coaching` · `Performance Monitoring` · `MS Office` · `Communication`
What we offer
- Attractive remuneration package & incentives above market standards
- Career growth opportunities in BPO sector
How to apply
Email your CV to **hr@softlogic.lk** with the position title in the subject line.