Training & Development Executive

Softlogic Holdings PLC•location_onSri Jayewardenepura Kotte, Colombo, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

Conduct new employee onboarding and product training, deliver soft skills training, develop training materials, monitor agent performance, and collaborate with QA and Operations teams in the BPO sector.

Responsibilities

Conduct new employee onboarding and product training
Deliver soft skills training programs
Develop training materials and presentations
Monitor agent performance
Collaborate with QA and Operations teams

Requirements

Advanced Level education
Previous experience answering inbound/outbound calls
Proficiency in at least two languages (Sinhala, English, or Tamil)
Strong presentation and facilitation skills

Skills

`Training Delivery` · `Instructional Design` · `Presentation Skills` · `Coaching` · `Performance Monitoring` · `MS Office` · `Communication`

What we offer

Attractive remuneration package & incentives above market standards
Career growth opportunities in BPO sector

How to apply

Email your CV to **hr@softlogic.lk** with the position title in the subject line.