Assistant Manager - Customer Relations

Siyapatha Finance PLC•location_onColombo, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

Manage customer relations and service quality at Siyapatha Finance PLC, handling escalations and driving customer satisfaction across the branch network.

Responsibilities

Manage customer complaints and escalations
Develop customer retention strategies
Coordinate with branches on service quality
Report on customer satisfaction metrics

Skills

`Customer Relations` · `Customer Service` · `Communication` · `Problem Solving` · `Financial Services`

How to apply

Or apply online: https://siyapatha.minthrm.com/ThirdParty/WebAdd/?id=5247eac59c4f43e7d1090c11237c6fd8