Call Centre Executive

About the Role

Handle inbound customer calls, provide product and service information, and resolve queries for Hayleys Fentons Limited in Colombo 1, open to school leavers with Sinhala and English fluency.

Responsibilities

• Respond to incoming customer calls in a timely and professional manner
• Provide accurate product and service information to customers
• Identify and resolve customer issues effectively
• Escalate complex cases to supervisors as needed
• Maintain records of customer interactions and transactions

Requirements

• Minimum Ordinary Level education
• Fluency in Sinhala and English (Tamil is advantageous)
• Basic computer literacy and MS Office Suite knowledge
• Ability to work weekends and roster shifts
• School leavers and fresh candidates encouraged to apply

Skills

`Customer service` · `Inbound call handling` · `Communication (Sinhala, English)` · `MS Office` · `Problem-solving` · `Team collaboration`

What we offer

• Attractive remuneration package
• Pleasant working environment
• Career development opportunities

How to apply

Email your CV to **careers@hayleysfentons.com** with the position title in the subject line.