Technical Support Engineer

About the Role

L1/L2 technical support for internet, VoIP, and Hosted PBX services; troubleshooting customer issues and coordinating with carriers and internal teams. Remote role during Australian business hours.

Responsibilities

• Troubleshoot customer network and phone system issues
• Support internet and VoIP services
• Coordinate with carriers and internal teams to resolve faults
• Maintain communication during Australian business hours

Requirements

• Previous Network or VoIP support experience
• Strong written and verbal English communication
• Self-motivated and available for Australian business hours (8:00 AM Brisbane time)

Skills

`Network Support` · `VoIP` · `Hosted PBX` · `Troubleshooting` · `TCP/IP` · `DNS`

What we offer

• Work-from-home
• Laptop provision
• Internet allowance
• Above-average salary with timezone allowance
• Family insurance
• Pension benefits

How to apply

Or apply online: https://itpro.lk/job/14004/technical-support-engineer-at-localcom/