Contact Centre Associate (Fixed Term Contract)

About the Role

Handle inbound and outbound calls at Commercial Bank of Ceylon's 24/7 Contact Centre, assisting customers with inquiries and promoting banking products and services.

Responsibilities

• Efficiently handle inbound and outbound calls with professionalism
• Deliver effective customer solutions for inquiries
• Educate customers on banking products and services
• Support the bank's 24/7 Contact Centre operations

Requirements

• G.C.E. O/L, Edexcel, or Cambridge O/L with Credit passes in Mathematics and English
• Under 25 years of age
• Call center experience preferred
• Exceptional communication skills; trilingual or bilingual candidates preferred

Skills

`Customer Service` · `Call Centre Operations` · `Communication` · `Banking Products` · `Trilingual Communication` · `Sinhala` · `Tamil` · `English`

What we offer

• Attractive remuneration commensurate with benchmarked financial institutions

How to apply

Or apply online: https://forms.gle/eB13bbhnTwKJtTtcA