Assistant Manager, Front Office

About the Role

Support Front Office Manager with daily hotel operations, manage staff scheduling, handle guest complaints and drive guest satisfaction standards at Cinnamon Lakeside Colombo.

Responsibilities

• Support Front Office Manager with daily operations oversight
• Review operational reports and maintain quality standards
• Manage staff scheduling and monitor attendance
• Handle guest complaints and ensure satisfaction
• Support revenue targets through sales initiatives

Requirements

• Bachelor's degree or diploma in hospitality or hotel management
• Minimum 2–3 years experience in the hospitality industry
• Opera Cloud experience advantageous

Skills

`Hospitality Management` · `Opera Cloud` · `Customer Service` · `Team Management` · `Revenue Management` · `Communication`

How to apply

Or apply online: https://careers.keells.com/talentcommunity/apply/1362904566/?locale=en_GB