IT Support Associates / Specialists

About the Role

Provide Level 0/L1 IT support for end-user devices and handle user incidents via helpdesk tools, email, and phone across multiple locations.

Responsibilities

• Provide Level 0/L1 IT support for desktops, laptops, printers, and mobile devices
• Handle incidents and service requests via helpdesk tools, email, phone
• Troubleshoot hardware, software, and basic network issues
• Install, configure, and maintain end-user devices
• Support IT asset tracking and inventory
• Assist with Microsoft 365 applications and account management
• Provide cloud application support
• Follow IT security policies and maintain documentation

Requirements

• Basic IT hardware knowledge
• Networking fundamentals understanding
• Microsoft 365 proficiency
• Cloud platform familiarity
• Strong communication skills

Skills

`IT hardware support` · `Desktop support` · `LAN` · `Wi-Fi` · `IP addressing` · `Microsoft 365` · `Azure` · `Customer service`

How to apply

Or apply online: https://itpro.lk/job/14058/it-support-associates-specialists-at-sevenx/