Customer Support Specialist - US Shift

About the Role

Remote support role monitoring customer operations, diagnosing technical issues, and managing escalations for a US-based partner company.

Responsibilities

• Monitor customer operations using software applications
• Research, diagnose, and troubleshoot customer issues
• Escalate unresolved issues following standard procedures
• Provide prompt customer feedback
• Prepare accurate reports
• Document solutions in knowledge base

Requirements

• Minimum 2 years similar role experience
• Bachelor's degree or equivalent (preferred)
• Ability to work independently
• Availability during US CST hours (mandatory)

Skills

`English Communication` · `MS Office` · `Google Workspace` · `IT Literacy` · `Troubleshooting` · `Problem-Solving` · `Logistics Domain Knowledge`

How to apply

Or apply online: https://itpro.lk/job/14074/customer-support-specialist-us-shift-3-months-renewable-contract-at-xeynergy/