Senior Systems Support Engineer - L2

About the Role

L2 support role managing Microsoft 365 environments and cloud infrastructure for an MSP's international clientele. Involves troubleshooting Azure, Intune, Exchange Online, Teams, and SharePoint while maintaining SLA-driven ticket workflows. Work shift is 3:30 AM to 12:30 PM Sri Lanka time, Monday to Friday. Requires 3+ years hands-on Microsoft 365 support experience; Microsoft certifications preferred.