Customer Service Executive - Retail

About the Role

Provide exceptional after-sales customer service, handle exchanges and returns, respond to customer queries, and maintain customer satisfaction records.

Responsibilities

• Handle customer inquiries, complaints, and requests professionally
• Process exchanges, returns, and warranty claims
• Maintain customer service logs and escalation records
• Coordinate with relevant departments for issue resolution
• Ensure high customer satisfaction scores

Requirements

• GCE A/L or higher
• 1+ years customer-facing experience preferred
• Strong communication skills in Sinhala and English
• Patient demeanor and problem-solving ability

Skills

`Customer service` · `Communication` · `Problem resolution` · `Data entry` · `Empathy`

How to apply

Or apply online: https://www.softlogiclife.lk/careers