Team Leader - Inbound Contact Centre

Hatton National Bank PLC•location_onSri Lanka

work_historyFull-Timehome_workOn-site

About the Role

Lead the inbound contact centre operations team at HNB, managing agents handling customer inquiries and coordinating with business units on process improvements.

Responsibilities

Managing staff of the Operation Team
Assisting agents to handle customer inquiries
Reporting on Contact Centre operations
Coordinating with business units on required changes

Skills

`Contact Centre Management` · `Team Leadership` · `Customer Service` · `Banking Operations` · `Reporting`

How to apply

Or apply online: https://www.hnb.lk/careers