Customer Service Center Manager

About the Role

Drive revenue and KPIs, oversee service operations, manage customer escalations, and lead staff at Abans Electricals' Badulla service center.

Responsibilities

• Drive revenue, profitability, and KPI targets
• Oversee service operations and technician performance
• Handle customer complaints and escalations
• Manage inventory, debtors, and reporting
• Lead and develop staff

Requirements

• Diploma/HND/NDT/NVQ Level 6 or higher in Electrical, Mechanical, or related field
• 3-5 years experience in service center, operations, or showroom management
• Leadership and problem-solving abilities
• Financial awareness and MS Office proficiency

Skills

`Operations management` · `Customer service` · `Inventory management` · `Financial reporting` · `Leadership` · `MS Office` · `Cost control`

How to apply

Or apply online: https://ikman.lk/en/ad/customer-service-center-manager-badulla