Customer Support Manager

Tetherfi (Pvt) Ltd•location_onColombo, Sri Lanka

work_historyFull-Timehome_workHybrid

About the Role

Lead and mentor a global team of support engineers, ensure SLA compliance, manage key client relationships, and provide hands-on technical troubleshooting for a SaaS contact center platform.

Customer Support Manager

Tetherfi (Pvt) Ltd•location_onColombo, Sri Lanka

work_historyFull-Timehome_workHybrid

About the Role

Lead and mentor a global team of support engineers, ensure SLA compliance, manage key client relationships, and provide hands-on technical troubleshooting for a SaaS contact center platform.