Reservation Executive

About the Role

Reservation executive role at an upscale villa property in Kandy, managing bookings through OTAs, direct channels, and travel agents. Requires strong communication skills and experience with hotel reservation systems.

Key Responsibilities:

• Handle reservations through multiple booking channels including OTAs and direct bookings

• Communicate with guests regarding booking confirmations and special requests

• Coordinate with front office and operations teams

• Manage availability and rate updates across booking platforms

• Respond promptly to travel agent inquiries

Requirements:

• Diploma in Hotel Management or Tourism preferred

• Experience with hotel reservation systems

• Excellent English communication skills

• Detail-oriented with strong organizational skills

• Ability to work independently