Retail Operations In-Charge

About the Role

Retail operations leadership role at a jewellery company, overseeing daily store operations, staff supervision, inventory management, and customer experience across outlets.

Key Responsibilities:

• Oversee daily retail store operations and supervise floor staff

• Manage inventory, stock replenishment, and shrinkage control

• Ensure high standards of customer service and satisfaction

• Prepare daily sales reports and operational summaries

• Coordinate with procurement on stock levels and new arrivals

Requirements:

• Diploma or degree in business, retail management, or related field

• 3+ years retail operations experience, preferably in jewellery or luxury retail

• Strong leadership and communication skills

• Proficiency in POS systems and MS Office

• Ability to handle cash and maintain accurate accounts