Training and Development Executive

About the Role

Conduct onboarding, product, and soft-skills training for call center agents; develop training materials and coach underperforming staff.

Responsibilities

• Conduct new employee onboarding and product training
• Deliver soft skills and customer service training
• Develop training materials, presentations, and guides
• Monitor agent performance and identify training needs
• Conduct refresher training sessions and coaching support
• Collaborate with QA and Operations teams

Requirements

• GCE A/L education minimum
• Mandatory call center experience (inbound/outbound calls)
• Proficiency in at least two languages (Sinhala/English/Tamil)
• Trilingual abilities preferred

Skills

`Training Delivery` · `Instructional Design` · `Soft Skills Coaching` · `Performance Analysis` · `Call Center Operations` · `Multilingual Communication`

What we offer

• Above-market remuneration and incentives
• Career growth opportunities in BPO sector

How to apply

Email your CV to **hr@softlogic.lk** with the position title in the subject line.

Or apply online: https://ikman.lk/en/ad/training-and-development-executive-colombo-1