Customer Service Assistant

About the Role

Handle customer inquiries, provide shipment tracking updates, coordinate with shipping lines and transport providers, and process customs clearance follow-ups for a freight forwarding company.

Responsibilities

• Handle customer inquiries via phone and email
• Provide shipment tracking updates to clients
• Coordinate with shipping lines and transport providers
• Maintain shipping documents and records
• Process customs clearance follow-ups
• Resolve customer issues professionally and promptly

Requirements

• English and Sinhala fluency (Tamil advantageous)
• A/L level education minimum
• Microsoft Office proficiency
• Freight forwarding or logistics experience preferred but not mandatory
• Strong organizational skills

Skills

`English and Sinhala communication` · `Microsoft Office (Excel, Word, Outlook)` · `Freight forwarding knowledge` · `Organizational skills` · `Customer service` · `Attention to detail`

How to apply

Or apply online: https://jobber.lk/vacancy/customer-service-assistance-job-from-dora-global-logistics-pvt-ltd-in-colombo-03-sri-lanka1782991658256