Manager, Guest Experience - Indian

Cinnamon Life at City of Dreams•location_onColombo, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

Lead guest experience operations, manage VIP arrivals, and handle service recovery at a luxury resort in Colombo.

Responsibilities

Lead guest experience operations across all touchpoints
Manage VIP arrivals and personalised arrangements
Handle guest feedback and complaint resolution
Train and mentor the Guest Experience team
Collaborate with Front Office, Housekeeping and F&B

Requirements

Proven hospitality management background
Indian nationality mandatory
Guest Relations or Front Office leadership experience

Skills

`Guest relations leadership` · `VIP guest handling` · `Service recovery` · `Team coaching` · `Cross-department collaboration` · `Guest satisfaction monitoring`

How to apply

Or apply online: https://lk.linkedin.com/jobs/view/manager-guest-experience-indian-at-cinnamon-life-at-city-of-dreams-4421553038