Customer Relationship Executive

About the Role

Handle inbound and outbound customer banking inquiries and deliver superior service through Sampath Bank's 24/7 contact centre.

Responsibilities

• Attend to inbound and outbound customer calls efficiently and professionally
• Respond to customer emails and digital banking inquiries in a timely manner
• Manage and resolve customer complaints and account inquiries effectively
• Provide customers with accurate product, service and account information
• Deliver superior service standards across all customer touchpoints
• Maintain accurate records of customer interactions in CRM systems

Requirements

• Preferably below 30 years of age
• Minimum 2 years of experience in a Customer Care Centre, Call Centre, Contact Centre or similar environment
• Excellent verbal and written communication skills in Sinhala and English (Tamil is an added advantage)
• Active listening skills and customer-centric approach
• Ability to work on a 24/7 rotating shift basis
• Basic IT and computer proficiency

Skills

`customer service` · `call centre operations` · `active listening` · `complaint handling` · `banking product knowledge` · `communication` · `problem solving`

What we offer

• Attractive remuneration package
• Modern and conducive work environment

How to apply

Or apply online: https://www.sampath.lk/en/careers/vacancy-list