Technical Support Lead

About the Role

Senior technical support lead managing a team resolving ERP and web application issues using VB.NET, React, TypeScript, and SQL Server.

Responsibilities

• Lead, mentor, and guide a team of Technical Support Analysts
• Manage task allocation and monitor team progress against SLAs
• Handle escalated technical issues and identify team training needs
• Investigate advanced technical problems across ERP systems and integrations
• Use AI tools to analyze logs, generate scripts, and accelerate issue resolution

Requirements

• 5+ years of software development or technical support experience
• 3+ years of team leadership or management experience
• Expertise in ERP systems and Microsoft Visual Studio (VB.NET preferred)
• React JS with TypeScript (minimum 2 years) and T-SQL/SQL Server proficiency
• Bachelor's degree in Computer Science, IT, Software Engineering, or related field

Skills

`VB.NET` · `React` · `TypeScript` · `T-SQL` · `SQL Server` · `ERP systems` · `Web APIs` · `System integrations` · `Tanstack` · `Vite` · `Zustand`

How to apply

Or apply online: https://www.careers-page.com/ateamsoftware/job/V64YYR58/apply