Help Desk Technician - Level 1

About the Role

Entry-level IT help desk technician providing first-level hardware and software support from Kadawata.

Responsibilities

• Provide first-level technical support to end users for hardware and software issues
• Log and track support requests through help desk ticketing systems
• Escalate unresolved issues to higher-tier support teams
• Perform routine IT maintenance and user account administration
• Maintain documentation of issues, resolutions, and IT asset inventory

Requirements

• Diploma or degree in IT, Computer Science, or related field
• Experience in IT help desk or Level 1 technical support
• Strong troubleshooting and communication skills
• Ability to manage multiple support requests simultaneously
• Located in or able to commute to Kadawata

Skills

`IT help desk` · `Technical support` · `Hardware troubleshooting` · `Software support` · `Ticketing systems` · `User account management`

How to apply

Or apply online: https://www.topjobs.lk/employer/JobAdvertismentServlet?jc=0001521536