Junior Executive - Reservations

About the Role

Entry-level reservations role handling FIT and group bookings for Aitken Spence Hotels from the Colombo corporate office.

Responsibilities

• Handle inbound reservation inquiries and bookings across Aitken Spence properties
• Manage group and FIT (Free Independent Traveller) bookings
• Liaise with hotel properties to confirm availability and special requests
• Maintain reservation records and provide accurate guest information
• Support revenue targets through upselling and cross-selling

Requirements

• Diploma or degree in Hotel Management or related field preferred
• Knowledge of GDS/CRS systems advantageous
• Strong communication skills in English; multilingual ability is an asset
• Detail-oriented with ability to work in a fast-paced environment
• Apply with Job Code 20700R0624 in email subject line

Skills

`Hotel reservations systems (CRS/GDS)` · `Customer service and communication` · `Email and phone handling` · `Attention to detail and accuracy` · `English language proficiency` · `MS Office`

How to apply

Email your CV to **careers@aitkenspence.lk** with the position title in the subject line.

Or apply online: https://www.aitkenspencehotels.com/careers.html