Guest Service Executive

About the Role

Serve as the primary contact for guests at Kandy Myst by Cinnamon, managing reservations, check-ins/check-outs, and delivering memorable guest experiences.

Responsibilities

• Act as the initial point of contact, providing guest information and addressing concerns
• Anticipate guest needs and communicate special requests to relevant departments
• Manage reservation records and payment documentation
• Upsell hotel facilities and services appropriately
• Handle guest inquiries across various matters professionally

Requirements

• Prior experience as a hotel front desk agent, receptionist, or equivalent in a star-class establishment
• Strong communication and organisational abilities
• Commitment to exceptional guest service in fast-paced settings
• Availability for night shift assignments

Skills

`Guest Relations` · `Reservation Management` · `Front Desk Operations` · `Communication` · `Upselling` · `Payment Processing` · `Customer Service`

How to apply

Or apply online: https://lk.linkedin.com/jobs/view/guest-service-executive-at-cinnamon-hotels-resorts-4438672143