Operations and Reservation Executive

About the Role

Manage end-to-end reservations for hotels, transfers, and tours for a leading Sri Lanka DMC, coordinating with suppliers and travel partners to deliver seamless guest experiences.

Responsibilities

• Manage reservations for accommodations, transfers, and tours
• Coordinate with suppliers, internal teams, and travel partners
• Prepare itineraries, quotations, and travel vouchers
• Handle booking modifications, cancellations, and special requests
• Maintain booking systems and resolve operational issues
• Monitor service quality and respond to client inquiries

Requirements

• Experience in reservations and customer satisfaction (fresh graduates welcome)
• Basic sales and cross-selling abilities
• Prior travel operations or hospitality experience preferred
• Proficiency with reservation systems and MS Office
• Strong problem-solving and attention to detail
• Diploma or degree in Tourism or related field advantageous
• English fluency; additional languages beneficial

Skills

`Reservation Systems` · `Travel Operations` · `Itinerary Planning` · `MS Office` · `Customer Service` · `Supplier Coordination` · `English Communication`

How to apply

Or apply online: https://lk.linkedin.com/jobs/view/operations-and-reservation-executive-at-resfeber-holidays-sri-lanka-dmc-4437394207