Customer Service Executive

About the Role

Customer service role at a leading Colombo 09 freight forwarder handling client communication, shipment tracking, and documentation for air and sea freight.

Responsibilities

• Handle customer inquiries and provide shipment status updates
• Coordinate with operations teams for air and sea freight movements
• Manage freight documentation and filing accurately
• Ensure client satisfaction throughout the shipment lifecycle
• Liaise with overseas agents and local service providers

Requirements

• Junior to executive level candidates considered
• Background in logistics or freight forwarding preferred
• Strong English communication skills
• Detail-oriented with accuracy in documentation

Skills

`Customer Service` · `Freight Documentation` · `Air Freight` · `Sea Freight` · `Shipment Tracking` · `English Communication`

What we offer

• Internship and training programs available

How to apply

Email your CV to **careers@benchmark.lk** with the position title in the subject line.

Or apply online: https://www.benchmarklogistics.com/careers/