Trainee Customer Experience Associate

About the Role

Entry-level branch role as the first point of contact for walk-in customers, promoting CDB's digital banking solutions and collecting customer feedback.

Responsibilities

• Greet and assist walk-in customers at branch locations
• Deliver high-quality service experiences
• Gather feedback from clients
• Market and promote CDB's digital banking products and services

Requirements

• Age 19-24 years
• Three passes at G.C.E. A/L examination
• Minimum C pass in English and Mathematics at G.C.E. O/L

Skills

`Customer service` · `Communication` · `Digital banking` · `Banking operations` · `Customer feedback collection`

What we offer

• National Vocational Qualification (NVQ) opportunity
• Structured mentorship from experienced professionals
• Monthly training allowance based on attendance

How to apply

Email your CV to **trainee@cdb.lk** with the position title in the subject line.