Administration Coordinator - Sales & Operations

About the Role

Coordinate between Sales and Operations, manage customer calls and WhatsApp inquiries, maintain service records, and support administrative reporting at a laundry services company.

Responsibilities

• Coordinate administrative activities between Sales and Operations departments
• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via WhatsApp and other channels
• Maintain machine operation records
• Coordinate customer pickup and delivery schedules
• Receive and resolve customer complaints
• Manage customer hotline and service records

Requirements

• G.C.E. Ordinary Level minimum; Diploma or Certificate in Business Administration, Management, or Marketing preferred
• Minimum 1 year in administration, sales coordination, or operations coordination
• Excellent communication and interpersonal skills
• Microsoft Office proficiency

Skills

`Customer service` · `MS Office` · `Communication` · `Record keeping` · `Administrative coordination` · `WhatsApp business communication`

How to apply

Email your CV to **arojanr@laundromat.lk** with the position title in the subject line.

Or apply online: https://ikman.lk/en/ad/admin-coordinator-colombo-22