Front Office Team Leader

About the Role

Radisson Hotel Group is recruiting a Front Office Team Leader in Galle to supervise front office operations and model exemplary guest service across all touchpoints of the guest journey. Prior similar experience is beneficial but not mandatory, making this an accessible opportunity for motivated hospitality professionals.

Responsibilities

• Supervise the front office team and model exemplary service standards
• Ensure all aspects of the guest journey meet the highest quality standards
• Foster overall guest satisfaction and smooth department operations
• Demonstrate patience and empathy in all guest interactions

Requirements

• Flexible, positive attitude aligned with the 'Yes I Can!' service ethos
• Strong attention to detail
• Creative problem-solving abilities
• Genuine passion for exceptional service delivery
• Excellent verbal communication skills
• Prior front office experience beneficial but not mandatory

Skills

`front office operations` · `guest relations` · `team supervision` · `customer service excellence` · `communication` · `creative problem solving`

What we offer

• Up to 53% staff discount at 1,500+ Radisson hotels worldwide
• Guaranteed minimum 30% Friends & Family hotel rates
• Exclusive discounts on dining, spa, and hotel services
• Career growth and learning development support
• Inclusive workplace culture with Employee Resource Groups

How to apply

Or apply online: https://lk.linkedin.com/jobs/view/team-leader-front-office-at-radisson-hotel-group-4443321345