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Quality Assurance (QA) Executive
Activ8 Asia (Pvt) Ltd•location_onSri Lanka
work_historyFull-Timehome_workOn-site
About the Role
Monitor and improve service quality standards within Activ8 Asia's BPO and call centre operations.
Key Responsibilities:
- Monitor agent performance and service quality
- Conduct call/interaction audits and provide feedback
- Identify quality gaps and recommend improvements
- Prepare QA reports for management
- Deliver coaching sessions to agents
Requirements:
- Experience in BPO or call centre QA role
- Strong analytical and communication skills
- Attention to detail and process orientation