Service Delivery Manager

About the Role

Advise and guide customers to maximize value from IFS enterprise software and ERP solutions.

Responsibilities

• Advise and guide customers and partners to maximize value from IFS Success Service
• Conduct comprehensive end-to-end service planning for customer accounts
• Identify process improvement opportunities and enhance business adoption
• Lead service governance in partnership with Success Managers
• Engage across organizational levels to resolve issues and drive satisfaction

Requirements

• University degree or equivalent professional qualification
• Minimum 5 years in service delivery management (IT services preferred)
• Familiarity with enterprise software solutions and ERP platforms
• Strong leadership, communication, and negotiation skills
• Knowledge of IFS Applications or FSM/PSO apps (preferred)

Skills

`Service delivery management` · `IT project management` · `Customer engagement` · `Stakeholder management` · `Process improvement` · `Enterprise software` · `ERP` · `Negotiation`

What we offer

• Flexible and hybrid work opportunities
• Inclusive workplace experience

How to apply

Or apply online: https://jobs.smartrecruiters.com/ifs1/744000140821569-service-delivery-manager