Manager, Reservations

About the Role

Oversee reservation operations at Cinnamon Hotels' Colombo office, driving upselling strategies, quality checks, and team training and development.

Responsibilities

• Conduct regular quality checks of bookings
• Design and implement upselling performance strategies
• Collaborate with cross-functional teams to solve operational challenges
• Analyze customer complaints and implement process improvements
• Coordinate team development programs

Requirements

• Minimum 2-3 years in a comparable reservations role with international exposure
• Knowledge of reservation management processes and central reservation systems
• Proven ability to lead and develop teams

Skills

`Reservation management` · `Central reservation systems` · `Upselling strategy` · `Team leadership` · `Quality assurance` · `Customer complaint resolution` · `Training and development`

How to apply

Or apply online: https://lk.linkedin.com/jobs/view/reservations-manager-at-cinnamon-hotels-resorts-4444290469