Call Center Agent

About the Role

Call center agent to handle customer inquiries, complaints, and banking service requests via telephone and digital channels, ensuring high-quality customer service for Cargills Bank clients.

Responsibilities

• Handle inbound customer inquiries and complaints via phone and digital channels
• Provide accurate information on banking products and services
• Resolve customer issues in a timely and professional manner

Requirements

• Minimum 3 passes in G.C.E. Advanced Level (A/L)
• Fluency in English is essential; Sinhala and/or Tamil preferred
• Deadline: 10 August 2026

Skills

`Customer service` · `Communication skills` · `Banking product knowledge` · `CRM systems` · `Problem resolution` · `Microsoft Office`

How to apply

Email your CV to **jobs@cargillsbank.com** with the position title in the subject line.

Or apply online: https://www.cargillsbank.com/careers/vacancies/