Call Center Agent

About the Role

Handle inbound and outbound customer calls, resolve banking queries, and promote products for Cargills Bank's customer contact centre. Closing date: August 10, 2026.

Responsibilities

• Handle inbound and outbound customer calls
• Resolve customer banking queries and complaints
• Promote bank products and services
• Maintain customer records and follow-ups

Requirements

• Minimum 3 passes in G.C.E. Advanced Level
• Fluency in English
• Computer literacy (Microsoft Office)
• Strong interpersonal and communication skills
• Proficiency in Sinhala and/or Tamil advantageous

Skills

`Customer service` · `Communication` · `Banking product knowledge` · `English` · `Sinhala` · `Tamil`

How to apply

Email your CV to **jobs@cargillsbank.com** with the position title in the subject line.

Or apply online: https://www.gazette.lk/2026/08/call-center-agent-cargills-bank-vacancies-2026.html