Front Desk Manager

Wake N Flow Hospitality Private Limited•location_onWeligama / Ahangama / Hiriketiya, Matara, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

Manage front-desk operations for coastal boutique hotels in Southern Sri Lanka. eZee PMS proficiency mandatory. Deadline: 31 August 2026.

Responsibilities

Manage front-desk operations and guest check-ins/check-outs
Process reservations and handle OTA bookings
Manage payments (cash, card, online)
Respond to inquiries via WhatsApp, phone, and email
Resolve guest complaints professionally
Train junior staff and support upselling initiatives

Requirements

Minimum 1–2 years hotel front-office experience
Strong practical knowledge of eZee PMS (mandatory)
Good English and Sinhala
Ability to work rotating shifts, weekends, and holidays

Skills

`eZee PMS` · `OTA management` · `English and Sinhala communication` · `Computer literacy` · `Cash and payment handling` · `Guest relations` · `Staff training`

What we offer

Salary based on experience

How to apply

Or apply online: https://ikman.lk/en/ad/front-desk-manager-matara-1