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Guest Relations Officer / Executive
The Loft Mirissa•location_onMirissa, Sri Lanka
work_historyFull-Timehome_workOn-site
About the Role
Guest Relations Officer at The Loft Mirissa ensuring exceptional guest experiences, handling special requests, and building memorable stays for hotel guests.
Responsibilities
- Build and maintain positive guest relationships throughout their stay
- Handle guest special requests and resolve issues
- Collect and act on guest feedback
- Coordinate with departments to exceed guest expectations
- Welcome VIP guests and manage personalized experiences
Requirements
- Experience in guest relations or hotel front office
- Excellent interpersonal and communication skills
- Passion for hospitality and guest satisfaction
Skills
`Guest relations` · `Communication` · `Problem solving` · `Empathy` · `Hotel operations`
How to apply
Or apply online: https://rooster.jobs/jobs/515316