Guest Relations Officer / Executive

About the Role

Guest Relations Officer at The Loft Mirissa ensuring exceptional guest experiences, handling special requests, and building memorable stays for hotel guests.

Responsibilities

• Build and maintain positive guest relationships throughout their stay
• Handle guest special requests and resolve issues
• Collect and act on guest feedback
• Coordinate with departments to exceed guest expectations
• Welcome VIP guests and manage personalized experiences

Requirements

• Experience in guest relations or hotel front office
• Excellent interpersonal and communication skills
• Passion for hospitality and guest satisfaction

Skills

`Guest relations` · `Communication` · `Problem solving` · `Empathy` · `Hotel operations`

How to apply

Or apply online: https://rooster.jobs/jobs/515316