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Call Operations Supervisor
Commercial Bank of Ceylon PLC•location_onColombo, Sri Lanka
work_historyContracthome_workOn-site
About the Role
Supervise call centre operations at Commercial Bank of Ceylon PLC on a fixed-term contract basis, closing May 29, 2026.
Responsibilities
- Supervise call centre operations and staff
- Ensure quality customer service delivery
- Monitor performance metrics
- Handle escalated customer issues
Requirements
- Relevant experience in call centre or banking operations
- Strong supervisory and communication skills
- Banking knowledge preferred
Skills
`Call Centre Management` · `Customer Service` · `Banking Operations` · `Supervision` · `Communication`
How to apply
Or apply online: https://forms.gle/CQDWzSetpQzzZqiS7