Customer Service Executive

About the Role

Deliver exceptional customer service and support at Softlogic Retail outlets in Nawala.

Responsibilities

• Handle customer inquiries, complaints, and service requests
• Process product exchanges, warranties, and after-sales support
• Maintain customer records and update CRM systems
• Coordinate with technical teams for product troubleshooting

Requirements

• G.C.E. A/L or Diploma
• Service-oriented with excellent communication skills
• Proficiency in Sinhala and English
• Prior retail or customer service experience preferred

Skills

`Customer Service` · `Communication` · `Problem Solving` · `CRM` · `Retail Support` · `Product Knowledge`

How to apply

Email your CV to **hr@softlogic.lk** with the position title in the subject line.

Or apply online: https://jobber.lk/organization/softlogic-retail-pvt-ltd-colombo-jobs-in-sri-lanka